FAQs
Most Questions
We Answered
Explore our FAQ page for comprehensive answers to common questions. Find solutions, troubleshoot, and gain insights into how we can better serve you. Your questions, answered with clarity and detail.

Most Asked Questions To Us
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Can I make my payment online?
Yes. Pay Online Here
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What are my payment options?
Telephone Payment - $4.95
You can make your payments over the phone by calling us at (248) 392-4233 Monday to Friday from 8:00 AM - 7:00 PM and Saturday from 9:00 AM - 5:00 PM.
Pay online - $4.95
Walk-in option: MoneyGram $9.95
You can visit any MoneyGram location for ex: nearby 7- Eleven store, Walmart, store, CVS Pharmacy,etc... to make your payment or you can download the MoneyGram app straight to your smartphone to make your payment. All you need is your account number and our MoneyGram code (5882) to make your payment. MoneyGram fees may vary, thus, will be applied accordingly. If you are unsure about your account number, please contact us at (248) 392-4233.
Mail Payments
You can send your payment via check or money order to our address. Please note, we are not liable for lost payments in the mail or delayed payments that may result in late payments and/or late fees.
PO Box 735
Warren, MI 48090 -
My payment due dates do not match up to the dates I get paid, what can I do?
Please contact Direct Lending Auto Finance at (248) 392-4233 and speak to a customer service representative who may assist you in discussing different options.
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When is my payment considered late?
Your payment is considered late 1 day past the original due date and thereon after.
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What is my late fee and when does it occur?
Your late fee is unique based on your contract. If all or any portion of a payment is not paid within 10 days of its due date, you will be charged a late charge greater than 5% of the unpaid amount of the payment due or $15.00.
Customer related FAQs
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Collateral Protection Coverage?
Collateral Protection Coverage
Collateral Protection Coverage, known as CPC, covers the vehicle in event of theft or accident, it does not provide bodily injury or property damage liability coverage, you must obtain this on your own through a no-fault policy. If a claim has been filed, it is your individual responsibility to have the vehicle towed to one of our designated facilities.
In the event of an accident, you must email us a police report along with some photos of the vehicle. In the event of theft, you must email us a copy of the police report. The deductible is $500. If at any time you obtain full coverage insurance and we can verify it, we will remove the CPC from your account! -
Can I look up my payment history online?
At this time, we do not have that feature integrated online. However, if you wish to receive a copy of your payment history you may request it by calling our office at (248) 392-4233 and speak to a representative.
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What is my payoff?
To get a payoff on your loan, please contact our office at (248) 392-4233 and speak with a representative.
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Can I refinance my vehicle?
Unfortunately, we do not offer this option. You may seek refinancing through another financial institution, such as a credit union.
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How can I update my street address, phone number, or email address?
Please contact us at (248) 392-4233 and speak with a customer service representative or contact us by clicking here.
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To which credit bureaus does Direct Lending Auto Finance report to?
1. Equifax Information Services LLC
P.O. Box 740256 Atlanta, GA 30374
https://www.equifax.com/personal/credit-report-services/credit-dispute/ -
I believe some information regarding my account with Direct Lending Auto Finance is inaccurate on my credit report. How do I dispute this?
Direct Lending Auto Finance realizes how crucial credit history is. In the event of disputing your credit history you will want to dispute it directly with the Credit Reporting Agency. Your second option would be to mail a copy of your credit report along with your written concerns to our office:
Direct Lending Auto Finance
PO Box 735
Warren, MI 48090
We will respond to you within 15 business days.
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How do I remove the primary/cosigner from this account?
Unfortunately, both customers are liable for the debt as both buyers are responsible for paying back the money that was borrowed, as agreed. A divorce, break-up, separation, etc. will not void this contract. However, buyers are always welcome to seek refinancing through another financial institution to remove one or the other’s name from the loan.
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Can I transfer my vehicle to someone else's name?
Unfortunately, you cannot transfer your vehicle into someone else’s name.
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Can someone else speak to you on behalf of myself regarding this loan?
No. Direct Lending Auto Finance recognizes the importance in protecting our customer’s privacy. We will not release any personal information to any other parties regarding your debt, unless authorized by you. We will need your verbal authorization via phone recording or written authorization to allow anyone else to speak to in reference to your account.
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I lost my title, how do I get a copy?
Owners hold the title in Michigan, as Michigan is a non-title holding state for lienholders. If you lose a copy of the title, you must apply for a replacement title at the Secretary of State's office.
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What happens if I want to voluntarily surrender my vehicle?
For information regarding a voluntary repossess, please click here: https://www.creditkarma.com/auto/i/voluntary-repossession.
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What is a simple interest loan?
A simple interest loan charges daily interest versus monthly interest. When your car note is paid, it is first applied to the interest owed. Any money that is left over then applies to the principal balance.
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My vehicle needs repair work done. Do you have any recommendations?
Steve's Progressive Auto Care
13816 E 9 Mile Rd
Warren, MI 48089
(586) 771-0740
https://progressiveautocenter.com/
Collateral Protection Program (CPC)
Welcome to Collateral Protection Program, or CPC! CPC is a coverage plan that is offered to customers who do not have their own full coverage insurance. The plan protects your vehicle in the event of an accident or theft. The CPC program covers your vehicle only. By law, you are required to provide your own no-fault insurance.
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Is there a deductible?
Yes, there is a $500 deductible and it cannot be waived.
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Do I still have to make my payments while my claim is being processed?
Yes. To protect your credit, you must continue to make on time payments while your claim is being processed or your vehicle is being repaired.
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How can I remove the CPC from my account?
Once you provide us with proof of an active insurance policy, including comprehensive and collision coverage and American Lending Finance is listed as the lien holder on the policy, CPC will be removed from your vehicle.
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How long will it take to get my claim processed?
The type of claim will determine the length of the time required to process your claim. For vehicles that are deemed repairable, it can take anywhere between 4-6 weeks to repair your vehicle.
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where do I take my vehicle to get repaired?
CPC has authorized repair facilities. Should you need to get your vehicle fixed after an event of an accident, please contact your finance company immediately – a representative will direct you to the correct repair facility for your vehicle.
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Can my CPC be used for registration at the Secretary of State?
No. You cannot use CPC to get your vehicle registered with the state. It simply covers your vehicle in the event of an accident or theft.
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Am I provided a rental while my vehicle is being repaired?
Unfortunately, rentals are not provided while your vehicle is being repaired.